A proactive approach to parts distribution

At Bombardier, we’re constantly refining our processes and procedures to ensure we create a world-class experience for our customers. Even throughout the Covid-19 pandemic, we’ve been working hard to ensure our system remains as efficient and fluid as possible for a seamless distribution of parts across our global network. This is especially critical now that business jet flight hours are returning to pre-pandemic levels. They are in fact higher than 2019 levels so effective and efficient distribution of parts is even more crucial than ever.

To get you the parts you need, when you need them, we’re taking the following important steps to ensure your satisfaction:

• After growing our customer services workforce by 30%, we are also increasing our parts services supporting teams by 15% to improve our customer support

• We are working closely with our top vendors at the leadership level to mitigate any potential issues immediately

• We are increasing employment at major parts hubs in both Chicago and Singapore

• We’ve invested an additional US$10 million in incremental inventory to ensure we have stock on hand

• We’ve implemented new customer service tools, such as our enhanced Online Parts Ordering (OPO) platform to make your parts ordering experience easier and more effective. The new system boasts several important features to maximize your Online Parts Ordering experience, including:

  • the ability to download parts invoices through your order history

  • the option to purchase parts for multiple aircraft on the same order while shipping to different locations

  • the ability to receive upfront shipping estimates

  • the ability to see general Smart Services information on the PDP page

  • the ability to filter Smart Services on the search result page

  • the ability to backorder items being sourced

  • intuitive access to payment terms

There’s even a handy buy-again feature and instant order tracking. You can read more about the benefits here.

We have also implemented a new workflow tool that encompasses email and calls into all customer-facing teams. The benefits include the ability to track how long an issue is taking to resolve, enabling us to immediately improve efficiency. The new system also allows you to group all your organization’s communication together for instant visibility.

Consistently delivering the parts you need when you need them is our ongoing promise to you – and we will continue to work dligently to ensure this happens on a consistent, timely basis at times.