Close-up: Joel Brown, Director of Strategic Initiatives, Services Centres, Bombardier

Q. What is your most memorable customer experience?

A. I joined Bombardier four years ago to help the transformation of the Bombardier service centres. My mandate is to digitize the Bombardier service centres. During our new digital maintenance application pilot, we performed maintenance on a customer aircraft using digital tablets. I am extremely proud of our team and service centres for delivering exceptional services. It was very satisfying to see our efforts positively impact on the customer experience.

Q. What makes you proud to work at Bombardier? 

A. I am proud to work at Bombardier because of the amazing people.  While we come from different educational and professional backgrounds, we rally to bring our customers the very best products and services on the market. At Bombardier my co-workers genuinely care about the customers, and I can see that in every team I work with.  

Q. What is your favourite thing to do in Montréal?  

A. Being a bit of a foodie, I enjoy the different cuisines that Montréal offers.  In Dorval or downtown there are too many local restaurants to name, but the locally-owned establishments are my favourite – especially the Greek food. 

Q. What is your favourite Bombardier aircraft or product and why? 

A. This is a hard question to answer because I sincerely admire all of our products. Our engineering is remarkable. We build the top business jets. My favourite product is definitely the Global 7500 aircraft. It is the epitome of luxury and design.  The versatility of the Global 7500 aircraft makes it second-to-none. This aircraft is truly amazing and I’m proud to be part of the team that takes care of our customers.