Continuing to improve your customer service

Welcome to August! As we enjoy the summer sun, we are also heating up our customer experience efforts within Bombardier’s Aftermarket Services & Strategy division.  

What do our customers tell us is their number one need? A smooth and easy ownership experience – from their first contact with Bombardier, through the delivery of their aircraft, to all subsequent interactions with our service team.  

Customers are also telling us that their service experience with Bombardier hasn’t always been smooth and easy – and that is feedback we have taken to heart. We know there is work to do and we are doing it. We’re rolling out new programs, products and processes designed specifically to support our customers with value-added solutions. Ultimately, the goal is to provide you with a seamless aircraft ownership experience.   

I’m pleased to note that our various team members are empowered to make a difference in their encounters with our customers around the world. We have 3,000 Aftermarket product specialists who are determined to surpass your expectations, living up to our Customer Credo at every touchpoint.  

We have taken steps to refine key products, such as our  Smart Link Plus connected aircraft system, which is now available for almost all in-service aircraft. We have also introduced Smart Services Elite, taking your cost-per-flight-hour management to even greater heights with expanded coverage and simple, but comprehensive, cost predictability. We realize that keeping your jet in the air is priority number one, so we continue to tackle supply chain issues to ensure you have quick access to the quality parts you need. 

Together, our passionate Aftermarket Services & Strategy team members are working hard to improve our customer experience across all facets of our business. We recognize that more work is required, and we will continue to work hard to provide an exceptional aircraft ownership experience. It’s our ongoing commitment to you, our valued customers. As always, thank you for choosing Bombardier! 

Sincerely,  

Paul Sislian       

Executive Vice President, Aftermarket Services & Corporate Strategy       

Bombardier