Gathering Place: Q&A with Smart Services leader Guillaume Landrivon
Welcome to Gathering Place. In this series, members of the Bombardier leadership team answer your questions about our products and services.
This month, we are featuring the expertise of Guillaume Landrivon, VP, Smart Services & Programs. Guillaume will be explaining Bombardier’s new Smart Services Elite offering – the best and most comprehensive cost-per-flight-hour program in the industry.
More than 1,600 Bombardier operators are currently enrolled in our family of pioneering Smart Services programs, covering more than 10 million flight hours and counting! Here, Guillaume explains why Smart Services Elite offers the ultimate peace of mind for Bombardier customers.
Q. How is Smart Services Elite different from Bombardier’s other Smart Services programs?
Guillaume Landrivon: Smart Services Elite delivers a one-stop billing approach covering the following essential services: parts, labour, mobile repair teams, landing gear, auxiliary power unit (APU) coverage for all Global aircraft, avionics, technical publications, technical support and shipping. In addition, the cost-per-flight-hour is fixed with Smart Services Elite, making budgeting easy. There are no buy-in fees and newly-delivered aircraft enjoy full airframe corrosion coverage. As well, escalation costs are locked in at 2.95 per cent per year.
Q. Who is eligible for Smart Services Elite?
GL: This program applies to all new and Certified Pre-owned (CPO) Bombardier aircraft customers, as well as in-service Challenger and Global jets.
Q. How would Smart Services Elite benefit me?
GL: This program delivers the ultimate peace of mind and financial protection by allowing you to accurately predict your jet’s operational costs. In addition, aircraft owners know their valuable asset will be protected by the OEM – Bombardier built your aircraft, and our team knows it best! You will always have access to genuine, certified Bombardier parts, as well as our extensive worldwide service network, 24/7 customer support and technical assistance.
Interested in learning more about Smart Services Elite? Watch this video or visit our website.