Leveraging teamwork and technology to forge stronger customer relationships

Over the past few months, I’ve been using this column to share Bombardier’s simple aftermarket vision: We want to be your first choice for aircraft maintenance, modifications and spare parts – and we’re doing the work to earn your business. 

Much of that work involves harnessing the power of teamwork and technology to forge stronger relationships with you, but that same work will also help you better connect to every aspect of your aircraft, in real time. More on that shortly! 

First, I want to underscore that our Service & Support leaders are examining the network with fresh eyes, devising new solutions to improve efficiency and streamline our support. From new collaborations that will grow our maintenance technician pool so we can provide faster service, to the expansion of our customer support structure in Singapore and around the world, we are committed to meeting the unique needs of our local service facilities.  

Bombardier is also focused on leveraging technology to create tools that enhance our customer relationships. 

A good example is our Smart Link Plus aircraft health monitoring system for in-service Challenger and Global platforms. It is a technological gamechanger, providing a range of in-flight and ground-based features to create a truly connected aircraft. Smart Link Plus allows operators to enjoy access to real-time aircraft performance monitoring, remote troubleshooting and live OEM support, features that can be accessed through the myMaintenance app. This helps them achieve unparalleled levels of flight safety and performance. 

Next-gen technology is also the backbone of Bombardier’s flagship Global 7500 aircraft, which made its Singapore Airshow debut in February. With more than 150 aircraft delivered, the award-winning Bombardier Global 7500 is the highest-performing business jet in the world. Combining supreme luxury with a top speed of Mach 0.925 and a range of 7,700 nautical miles, it’s no wonder Bombardier Global 7500 passengers arrive at their destination feeling refreshed and relaxed! With its signature Smooth Flĕx Wing, Soleil circadium rhythm-based lighting system, high-speed internet and four distinct living spaces, the aircraft is a technological marvel. It is truly the ultimate home in the sky. 

In short, we are committed to being an architect of change, tapping into the strengths of our team and the latest technological innovations to deliver an exceptional customer service experience.  

Every day provides an opportunity to reach higher; to go that extra mile. I know we’ll get there. 

Thank you for your support. 

Sincerely,    

Paul Sislian     
Executive Vice President, Aftermarket Services & Corporate Strategy     
Bombardier