Springing into the future of customer support
It’s spring here in Montreal, a season that traditionally signifies new beginnings. That is why it’s the perfect time to share some big news with you, our valued customers.
With regulatory approvals now in hand for our revolutionary new Smart Link Plus connected aircraft system, Bombardier is rolling out a fresh and proactive approach to aftermarket service and support.
What does this mean for you, the owner or operator of a Global or Challenger aircraft?
Quite simply, it means that most of you are now able to book your Smart Link Plus installation at any Bombardier Service Centre. Once installed, this advanced aircraft health monitoring system (AHMS) works around the clock, delivering the benefits of real-time reporting, remote troubleshooting, and live OEM support from Bombardier. Your aircraft’s data is used to inform operational decision-making, thereby increasing flight safety and reducing risk.
The “brain” of Smart Link Plus is the AHMS unit, or Smart Link Box, which captures a full range of data through thousands of sensors integrated onto the aircraft. This information is used to enhance fleet efficiency and minimize downtime as it transmits wirelessly to flight crew, operations staff, and maintenance teams.
While flying, your aircraft stays connected to Bombardier’s Customer Response team, which receives real-time notifications of critical aircraft events, including takeoff and landings, as well as in-flight fault notifications. With the customer’s permission, engine trends and exceedance notifications can also be sent automatically to the engine manufacturer.
On the ground, your aircraft connects via Wi-Fi or cell to Bombardier’s myMaintenance App, which also features a virtual Quick Access Recorder (QAR) that eliminates the need for a separate unit. Using a portable access terminal, technicians can access important data and OEM resources to help them maximize the performance of your Bombardier jet.
I invite you to learn more about how the predictive, proactive capabilities of Smart Link Plus will transform Bombardier’s aftermarket support model. Contact our 24/7 Customer Response Centre for more information specific to your aircraft model.
Smart Link Plus certification is just the latest development in Bombardier’s ongoing mission to provide the best customer service experience in business aviation. Last year, the company added nearly one million square feet to its worldwide service centre network to help customers “bring their jets home” to the experts.
We know you count on your aircraft every day. At Bombardier, the aftermarket services team exists to help you elevate flight safety, reduce risk, and realize maximum operational efficiency.
Sincerely,
Paul Sislian
Executive Vice President, Aftermarket Services & Corporate Strategy
Bombardier