Support that is second to none

No matter where you fly in the world, Bombardier’s extensive service network has you covered. This month, I’m excited to share details on how we’ve purposefully built business aviation’s most comprehensive service and support structure.  

With more than 100 service locations around the world – including nine wholly-owned service centres (Singapore, Berlin, London Biggin Hill, Melbourne, Dallas, Hartford, Miami-Opa Locka, Tucson and Wichita), one jointly-owned service centre (China), and one new facility underway in Abu Dhabi – we are strategically positioned to provide expert OEM care and a smooth, easy customer experience.  The Bombardier Aircraft Services Customer Advisory Board (BAS CAB) is always looking for ways to improve our service offerings.  Among our ongoing improvement initiatives, the reduction of our quoting and invoicing lead times, recently contributed to an even higher quality maintenance visit for BAS customers.  

In 2022, Bombardier underlined its commitment to delivering exceptional customer service when we added close to one million square feet of new service infrastructure to our worldwide footprint. These new service centres and strategic expansions are the backbone supporting some 1,800 factory-trained service technicians. These experts deliver quality care to more than 300 Bombardier business jets every day – anytime and anywhere. 

In addition to our service centres, Bombardier has carefully developed a broad network of 16 strategically located Authorized Service Facilities (ASFs). Each location employs highly-skilled technicians who are fully qualified to work on all Bombardier aircraft families – Learjet, Challenger and Global.  

Every day, Bombardier’s service network strives to elevate aviation safety. It’s a worthy goal, and one that will be reiterated at our hallmark event: Safety Standdown 2024. This three-day safety conference in November will challenge everyone in our industry to “Elevate Your Influence,” by considering how an individual can make a lasting impact and create a safer future for business aviation worldwide. As I’ve been saying for some time now, Bombardier is a company in growth mode – and we’re completely dedicated to being an architect of change. Each member of our Customer Experience leadership team is focused on enhancing safety and service through the lens of our local service facilities – from recognizing unique regional requirements and customer traffic patterns, to the development of our future talent pipeline, to providing lifelong employee learning opportunities at all levels. 

We’ve been growing our global support network carefully and methodically, developing the teams, tools and technologies that will translate into a safe, smooth and hassle-free experience for you, our valued customers. 

I’m proud to share these details on Bombardier’s commitment to back you with world-class maintenance, no matter where you are flying. Quite simply, that’s the OEM advantage. 

From our entire team, thank you for your ongoing support! 

Sincerely,    

Paul Sislian     
Executive Vice President, Aftermarket Services & Corporate Strategy     
Bombardier