Working hard to maximize your customer service experience!
At Bombardier, we're always seeking ways to refine our aftermarket offerings to ensure you consistently receive the outstanding service experience you have come to expect.
It all starts with our front line teams – the capable service professionals across our worldwide network who tirelessly work on your aircraft to keep it flying and to give you exciting new reasons to Bring Your Jets Home to Bombardier.
How exactly have we raised our game? We are rapidly expanding our worldwide customer service footprint, offering you more of the products and services you need now. Bombardier’s service centres, authorized service facility network and line maintenance stations are strategically located around the world to serve you better.
We are also enhancing our global mobile response team (MRT) to provide even more support. With access to a network of aircraft, Bombardier’s MRT can reach its installed base worldwide, day or night. And with more than twice as many mobile response vehicles than our leading competitor, customers can rest assured that support is always within reach. Bombardier also offers more technical, operational and customer care experts in the field than any OEM in business aviation, so you will always have the support and technical aircraft assistance you need, whenever it’s required.
Our attentiveness to detail also extends to our worldwide parts distribution coverage. With more than $1 billion in parts inventory and a global network of 16 parts distribution sites that move nearly 70,000 aircraft parts monthly, we can provide you with complete peace of mind. And Bombardier’s aircraft maintenance cycle features longer intervals between inspections, which reduces the number of maintenance inspections required and may ultimately result in lower operating costs and reduced aircraft downtime.
Please read more to gain a broader view of how we're continuing to deliver the best service experience in business aviation. As always, it’s our ongoing commitment to you.
Sincerely,
Jean-Christophe Gallagher
Executive Vice President, Services and Support, and Corporate Strategy
Bombardier