Empowered to earn your confidence

What does true customer support look like in business aviation?  

Here at Bombardier, it means that a customer-centric approach guides everything we do. Our mission is to be your first choice for aircraft maintenance, modifications and spare parts, and to deliver on all our commitments. 

In 2024, we were thrilled to be voted #1 in AIN’s Product Support Survey. To us, it was tangible proof that we are on the right path. Over the past several years, we’ve made calculated decisions to elevate your service experience through an unparalleled expansion of our support network, considerable improvements in parts availability and the launch of market-leading digital innovations. 

Every customer interaction is an opportunity to prove that you can count on us. We care about you and your ownership experience, because from the moment you acquire one of our beautiful aircraft, we consider you part of our family. 

In 2025 and beyond, Bombardier’s goal is to create unprecedented value for you. We’re focused on steady growth, expanding our service network with new line stations, adding mobile repair trucks, and “growing” the next generation of talented technicians through our many apprenticeship programs. We’re here with you – whether in your backyard or around the world – to support you with personalized solutions that enable you to confidently perform at your altitude.  

Thank you for flying along with us. 

Sincerely,   

Anthony Cox   
Vice President, Customer Support     
Bombardier