A Customer Response Centre refresh: a great team gets even better

Bombardier’s 24/7, 365-day Customer Response Centre (CRC) in Montreal plays an essential role in the ongoing success of our aftermarket business and I’m very pleased to share some exciting news about this dynamic team.  

In concert with our comprehensive worldwide infrastructure expansion, we are also enhancing our CRC team in the weeks ahead. Our CRC is currently expanding into Asia with the addition of a team of qualified customer response personnel based at our brand-new Singapore Service Centre. With highly trained and qualified agents answering calls in an additional time zone, our customers will benefit from even faster response times for their aircraft operating needs. 

The expansion will provide customers with outstanding support in three virtually connected locations – Montreal, Wichita and Singapore. Customers can also expect to benefit as the expanding CRC team will be able to provide expanded cross-platform technical capabilities. 

I am so very proud of our dynamic CRC team and I am confident that, with these enhancements, we will continue to deliver an exceptional customer experience.  

Sincerely, 

Jean-Christophe Gallagher   
Executive Vice President, Services and Support, and Corporate Strategy   
Bombardier