Bombardier’s Mobile Response Team rapidly expanding to support more customers
Paul Witt likens Bombardier’s Mobile Response Team (MRT) to roadside assistance for corporate jets. It’s a good analogy, given the MRT’s purpose: to deliver mobile maintenance services that get Bombardier Learjet, Challenger and Global aircraft back in the air as quickly and as safely as possible.
Witt is Director, MRT Americas, and he’s responsible for managing 40 factory-trained aircraft maintenance technicians in 17 base locations across the U.S. Last year, the team supported 2,335 aircraft assistance events across the Americas. To get to a customer in need, techs travel in one of 30 specially equipped MRT trucks. If it’s too far, they hop a plane.
Witt said that as OEM specialists, Bombardier technicians are trained to do whatever it takes, from AOG maintenance to light maintenance and structural repairs.
“The advantage for Bombardier customers is we know everything about your aircraft because we built it. We have all its history stored away and the engineering necessary to repair it.” We are the experts!
The MRT Americas team has doubled in size over the last two years, and new locations have been added. Bombardier is also building an Engine Mobile Response Team that will handle powerplant discrepancies – Witt said in January 2025 that many new techs have been hired, and the team is ready to roll.
MRT Americas is targeting 20 per cent growth in 2025, through the addition of new locations and line station capabilities. Witt emphasized that techs travel all over the world and their reach “extends beyond the trucks.”
On the other side of the Atlantic, it’s Bombardier’s MRT Europe team who responds if an aircraft needs help.
“We support about 2,000 aircraft per year,” said Ray Godon, Director, MRT Europe. “We have 39 techs and 12 trucks, with line stations in Nice, Geneva, Linz, and Paris, plus two techs and truck in Italy. We do some unscheduled work and some light scheduled work, in all our stations additionally to having a 30,000-square-foot hangar at Paris Le Bourget.”
Godon said the growth of MRT Europe has been driven by the development of the Paris and Geneva line stations. About four years ago, there were two men and a truck in Paris today, the location is home to 20techs, quality assurance, stores, a Maintenance Control Center and an EASA-approved Continuing Airworthiness Management Organisation (CAMO) additionally to having its own operational certificate 145 for France.
The goal for MRT Europe? To successfully resolve every customer request that comes into the regional MCCs in Linz and Paris. Additionally, to working with our BAS facility Teams in London & Berlin to support all the AOGs request coming to us in Europe.
“We are here to support customers anytime, anywhere, with whatever they need,” concluded Godon.
Do you need to reach the MRT? Contact Bombardier’s Customer Response Centre (CRC) to schedule your service.