Close-up: Johane Annabelle Datsing Nouala, Strategy and Sales Support Analyst, Smart Services, Bombardier

Q. What is your most memorable customer experience?

A. In 2019, as an intern within Bombardier’s Customer Experience team, I was given the opportunity to participate in strategic meetings around the newly launched Global 7500 aircraft. It gave me insight and a greater appreciation of what goes on behind the scenes when a new aircraft is introduced to the market, not only from a technical point of view, but also from a business and customer satisfaction perspective.  

Q. What makes you proud to work at Bombardier? 

A. In addition to being one of the biggest names in aviation worldwide, I am proud to work for a company that has shown resilience over the years. Despite going through difficult times, Bombardier has always been able to rise back up. 

Q. Tell us something about your personal life experiences? 

A. I was born and raised in Cameroon but Kenya is my second home as I lived there for a decade.  One of my favourite things to do while living there was going on safaris especially during the migration period; it’s even more beautiful and impressive than what is portrayed in National Geographic. 

Q. What is your favourite Bombardier aircraft or product and why? 

A. I may be biased but one of my favourite Bombardier products is the Smart Services program. That’s because it provides aircraft owners and operators with peace of mind by covering the costs associated with replacing a wide array of parts. This helps our customers not only to eliminate unexpected costs on their end but also to increase their aircraft resale value should they be interested in selling their aircraft in the future.