Customer experience year in review: Key milestones in our quest to earn your business
As 2023 draws to a close, it’s an excellent time to reflect upon a year of significant improvements to the Bombardier customer experience. Our goal is simple: We want our valued customers to enjoy a smooth and easy service experience, while their jet benefits from the OEM expertise that only Bombardier can provide.
In 2023, we launched and enhanced the following programs and services aligning with this objective:
Our new Smart Link Plus aircraft health monitoring system – now installed on virtually all in-service Challenger and Global aircraft – enables real-time performance monitoring, remote troubleshooting and live OEM support to promote maximum operability.
Smart Services Elite, our most comprehensive cost-per-flight-hour maintenance program, now covers cabin system components, landing gear, scheduled and unscheduled maintenance, OEM parts and shipping services, technical publications and support, Mobile Response Team service and more.
Global 5000, Global 6000, Global 5500 and Global 6500 in-service aircraft with the Bombardier Vision flight deck are now eligible for a new Advanced Avionics Upgrade. This upgrade will enhance both safety and performance.
We continue to grow our industry-leading Certified Pre-Owned (CPO) aircraft program, which offers buyers a premium Learjet, Challenger or Global aircraft that has been transformed with new interior, fresh exterior paint and cutting-edge avionics equipment – plus a full one-year manufacturer’s warranty.
Our successful 27th annual Bombardier Safety Standdown continues to set the safety standard in our industry, attracting more than 400 people to Wichita, KS, while hundreds more tuned in online. Plus, we introduced our inaugural Flight Attendant Safety Summit earlier this year, benefiting these essential industry professionals.
In 2023, our new and expanded facilities in London Biggin Hill, Singapore, Miami Opa-Locka and Melbourne celebrated a full year of operation. We enhanced our global AOG service teams and added an additional Customer Response Centre in Singapore to streamline 24/7 support. Plus, we simplified the service centre experience and improved our supply chain to ensure customers have the parts they need.
Our Mobile Response Team includes new units in Charlotte, Chattanooga, Tulsa and Hammond, along with expanded teams in Geneva and Paris, to enhance service delivery around the world.
As we prepare to welcome 2024, our team is looking forward to welcoming you at one of our global service centres. We invite you to bring your jet home to Bombardier’s factory-trained technicians, the professionals who know it best.
Moving forward, we’ll continue to implement new programs and services designed to make us your first choice when it comes to maintenance, modifications or spare parts. I know we will get there!
Thank you for your ongoing support of Bombardier’s customer service team.
Wishing you a safe and joyous holiday season and a prosperous New Year!
Sincerely,
Paul Sislian
Executive Vice President, Aftermarket Services & Corporate Strategy
Bombardier