Bombardier introduces new Customer Project Management Office in the U.S.

Consistency is the key to success. With that in mind, Bombardier has announced the creation of a new office dedicated to ensuring that every customer enjoys the same exceptional experience at its U.S. service centres.  

The Customer Project Management Office (Customer PMO) will be led by long-time Bombardier team member Magali Chevrefils. She will be the key point of contact for every aspect of customer experience in the company’s U.S. service centre network, from proposal signature to invoicing and dispute resolution.  

Magali Chevrefils 

Chevrefils will be heavily involved in fleet programs and will directly complement Bombardier’s Customer Support organization. Working with Stefan Schmidt, Senior Director, Methods, Industrial Engineering, Operational Improvement, Chevrefils will also coordinate network planning and aircraft planning execution.  

In other U.S. service centre news, Matt Melillo, former General Manager of the Dallas Service Centre, has been promoted to a new role as Director, Services Support. Efforts are now underway to recruit his replacement in Dallas. In the meantime, current Manager of Operations, Christian Ramirez, will step in as the facility’s Interim General Manager.  

At Bombardier, we’re working hard to earn your business, and we want to be your first choice for aircraft maintenance, modifications and spare parts. The creation of the Customer PMO as a single point of contact for our valued U.S. customers is just one way we’re simplifying and improving your aircraft ownership experience.   

To learn more, please contact your local RSM.