Bombardier’s Customer Experience Credo: Tell us your story

*This is part of a series of articles highlighting how Bombardier is raising its customer service game 

Creating just the right internal ecosystem to ensure we consistently deliver an outstanding customer experience every time is precisely our goal at Bombardier. And that’s exactly why we announced a new Customer Experience Credo a few months back, designed to underscore the company’s steadfast commitment to providing the best service in business aviation.

To elevate our game, we have empowered Bombardier’s 3,000 customer experience team members to be “difference-makers” – the reason why a customer leaves our facility feeling heard, understood and delighted by their experience.

As Bombardier continues to evolve and strengthen its customer commitment, we are reaching out and asking you – our valued customers – to help direct our efforts. Tell us about your front-line experiences with Bombardier and how we created signature moments that both surprised and pleased you. If there was an issue, we want to hear your thoughts on why it occurred and how we can mitigate similar situations in the future.

Our success depends on your open and honest feedback, as we strive to be exceptional by design – but also exceptional by experience. Please take a moment to share your customer service story using this form. We appreciate your valuable time.

Learn more about Bombardier’s Customer Experience Credo in this video.