Getting proactive with parts

*This is part of a series of articles highlighting how Bombardier is raising its customer service game

At Bombardier, we know you depend on your aircraft. Whether for business or pleasure, your jet represents a major investment – but it’s an investment that only pays dividends when it’s in the air.

During the Covid-19 pandemic, we took a proactive approach to the challenges facing the industry. Bombardier resolved to tackle these supply chain challenges head-on. Our team implemented a proactive stance that helped us identify and address problems before they escalated.

We increased communication with our primary and sub-tier suppliers and sent staff members to their facilities, where we helped the supply chain find the necessary talent and parts to keep producing. Bombardier also acquired more critical components and raw materials, with new inventory purchased in Q4-2021 and Q1-2022 distributed throughout our worldwide service network. In addition, we maintained close ties with third-party aircraft teardown agencies who provide removed inventory. 

Aside from proactive discussions with our suppliers, we have also increased communication with owners and operators of our jets to keep them informed about their parts order.

At the end of the day, we understand that Bombardier’s aftermarket services team is responsible for ensuring that more than 5,000 in-service Bombardier jets fly on time, receive parts quickly, and are maintained to the highest standards. We’re laser-focused on continuous improvement, no matter what the obstacle in our way.

Quite simply, we’re always here to help ensure your invaluable flying asset is always ready to fly.

Visit Bombardier’s parts website for information on available inventory.