Delivering on our customer service promise for today and tomorrow

This month, I want to outline how Bombardier’s ties to local schools and our community-focused approach provides both immediate and long-term benefits on the quality of planes, services and parts we provide you.

As a first example, Bombardier just announced that we are working with Wichita State University (WSU) Tech on an innovative apprenticeship program to generate future airframe and powerplant (A&P) technicians, specially trained on our family of cutting-edge business aircraft. The program will fuel our global aerospace maintenance pipeline with a steady stream of talented young technicians, ready to support you and your aircraft, now and well into the future. 

We’re also making excellent progress on designing the business aircraft of tomorrow. In January, Bombardier unveiled its work with the University of Victoria on the visionary EcoJet research project, which aims to reduce aircraft emissions by up to 50 per cent through improved aerodynamics and propulsion systems. How does this affect you? Program findings will shape business jet development, with an emphasis on sustainability and cost-effective operations. In fact, lessons learned from the EcoJet program are now being applied to our current family of business aircraft!  

Delivering the best customer service today means staying in touch with our customers and implementing their feedback to improve our programs and services. That’s why we’re sending a full team to the Singapore Airshow, Feb. 20-25, where we will meet with our Asia-Pacific customers while showcasing Bombardier Defense products, our industry-defining Global 7500 aircraft, our Certified Pre-Owned aircraft program, and the company’s full range of aftermarket offerings. Of course, the foundation of our Asia-Pacific service network is our award-winning Singapore Service Centre, which is celebrating its 10th anniversary at the Seletar Aerospace Park. In 2022, a major expansion transformed it into the largest OEM business aviation service facility in Asia-Pacific, fully equipped to support Bombardier’s substantial footprint in the region.  

Finally, our aftermarket services team recently celebrated a big milestone, welcoming the 1,700th aircraft into our Smart Services program. Bombardier was the first OEM in business aviation to offer cost-per-flight-hour coverage on airframe system components. Today, we continue to refine our Smart Services offerings, so aircraft owners and operators will enjoy the benefits of a turn-key cost-per-flight-hour solution that makes budgeting easy. Stay tuned for more information! 

Bombardier is working hard to earn your business with visionary products and innovative solutions. We want to deliver a smooth, easy service experience today as we continue to build for a better tomorrow.  

Sincerely,   
 

Paul Sislian    
Executive Vice President, Aftermarket Services & Corporate Strategy    
Bombardier