Setting you up for parts success – Material Return Authorization (MRA) tips
We know how important parts availability and reliability are to operating and maintaining your Bombardier aircraft. It’s important to note that customers play a key role in ensuring a timely return of the core – as well as providing a comprehensive, detailed Material Return Authorization (MRA). An MRA is crucial to cutting costs and ensuring dependable parts are available in your area when you need them.
When completing an MRA, always ensure that correct component and aircraft details are provided, including times and cycles, as well as install/removal dates. Please make sure the MRA’s “Reason for Removal” and mandatory questions sections are filled out to provide the details of “what, when, where, and how.”
What symptoms did you see? What is the Crew Alerting System (CAS) message, affected control/system etc.?
When did it occur? How many minutes/hours into the runtime of the unit?
Where did it occur? Ground, taxi, parked, climb, cruise (distance and altitude), descent?
How did changes affect the issue? Compliance of Aircraft Flight Manual / Smartfix+ led to issue cleared or persisted?
Other environmental factors? Excessive heat or cold?
Providing removal event details assists us in addressing the respective components, allowing us (and our suppliers) to recognize certain anomalies and trends. As a result, we can take specific measures to avoid potential future occurrences.
When MRAs are properly completed, the Parts Services team will notice measurable improvement throughout each aspect of the repair cycle, leading to greater levels of stock on hand. This produces a higher level of customer satisfaction and consumer confidence and ultimately leads to industry-leading performance.
We thank you for being a valued customer and for your continued support!